Jetstar has apologized after telling a Christchurch family they would need to provide photographic proof signed off by authorities that their home was damaged in the earthquake before the Airline would refund return flights to Australia. A Christchurch mother was to fly to Melbourne tomorrow to visit her daughter. It was supposed to be a break from the aftershocks after the September 4 quake and a shopping trip with her daughter, who is 4 months pregnant with her 1st child. But after last week's quake, the woman wanted to stay home to look after her home, which was damaged in the quake. Because she lost her phone service int the quake, her daughter in Melbourne took on the task of talking to Jetstar. She said she battled with 3 separate staff members trying to get the flights refunded, to no avail. The daughter has accused Jetstar of being "inhumane" for refusing a refund. At her 3rd attempt, she was told to provide proof of the earthquake damage. The Jetstar employee suggested the family get a letter from the Christchurch City Council or the police, to which the daughter said. "Seriously, do the police not have enough to do?" After getting a call from a New Zealand newspaper yesterday, Jetstar quickly resolved the matter. A spokeswoman apologized for the mistake."On numerous levels Jetstar has been doing all it can for our quake-affected customers, including fare refunds and free changes of travel plans".
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